Custom Video Order Terms
Last updated: November 4, 2026
What you get
A short digital story video starring your pet, in the package you choose: Short Story ($29), Hero Story ($49) or Legend Story ($79), all prices in USD. Videos are delivered by email or download link. Nothing is shipped.
How your pet will look
Scenes are created with AI from your photos. Your pet will match their breed, colours and markings as closely as we can, but will appear as a stylized, illustrated version, not a photo-perfect copy. Stories and supporting characters are fictional.
What we need from you
- 1 to 3 clear photos of your pet that you took or have permission to use.
- Your pet's name and the story type or idea you'd like.
Delivery time starts once we have your photos and details. We can decline requests involving real people's faces without consent, violence, or anything hurtful, and will refund in full if we do.
Delivery and revisions
Short Story and Hero Story: 3 days. Legend Story: 4 days. Revisions included: 1, 2 or 3 depending on the package. Revisions cover changes to text, voiceover wording, music and individual scenes, not a completely new story.
Refunds
- Full refund if you cancel before we start work, or if we can't deliver.
- Because each video is made to order, we don't refund after delivery. If something isn't right, we'll use your revisions to fix it.
- If we miss the delivery time by more than 3 days, you can ask for a full refund.
Using your video
The video is yours to keep and share on personal social media. Please don't resell it. We may show your video as a sample only if you say yes when ordering.